Refund Policy

1. Overview

At VORNATHRA, customer satisfaction is our priority. We strive to ensure that our products and services meet your expectations. This refund policy outlines your rights to refunds and the procedures to follow.

2. Eligibility for Refunds

To be eligible for a refund, you must contact us within 30 days of your purchase. The item must be unused and in the same condition that you received it. You must also provide a receipt or proof of purchase.

3. Non-refundable Items

Certain items are non-refundable, including but not limited to:

• Gift cards
• Downloadable software products
• Customized orders

4. Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Provide your order details and reason for the refund request. Once your request is reviewed, we will notify you of the approval or rejection of your refund.

5. Approved Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer's policies.

6. Contact Information

For more information about our refund policy, feel free to contact us at: